Executive Vice President Worldwide Technical Support and Customer Service

Barry McPherson is executive vice president of worldwide technical support and customer service for McAfee, Inc. In this role, he is responsible for overseeing all evolving customer support programs and efforts, promoting multiple methods of support access, expanding self-assistance and self-diagnosing options, and increasing customer retention and loyalty. McPherson joined the company in January 2006. During this time, the McAfee Support organization has won multiple awards for international, knowledge management, Web site, and Best Support Organization cross-industry recognition. McPherson has over 20 years experience in technology and related industries. Prior to joining McAfee, he spent six years at Juniper Networks in global operations, business development, channel, and region executive roles. Prior to joining Juniper Networks, he held sales, support, and operational management positions at Bay Networks, Siemens, GTE, and GE Capital.